Digital Receipt by fiskaly
Outcome & Impact
5M+
Digital receipts issued in total across all markets
100K+
Approximately receipts issued every week
130%
Year-over-year growth in daily receipt delivery
1100+
Active merchants using the platform in 5+ countries
150+
Screens and flows prototyped and tested
74%
Reduction in average receipt configuration time
96%
Customer satisfaction across feedback surveys
89%
Average task completion rate in usability testing
Context
The Digital Receipt project at fiskaly was a bold initiative to replace traditional paper receipts with a legally compliant, flexible, and user-friendly digital alternative. The product ecosystem included a developer-friendly API for POS integration, configurable Merchant Dashboard for business customers, and a lightweight, consumer-facing mobile app called fiskaly Wallet. I led the end-to-end product design, ensuring every touchpoint from backend structures to frontend interactions was cohesive, intuitive, and aligned with fiskaly's vision for sustainable, digital-first commerce.
As the sole Product Designer, I owned the entire design lifecycle across all parts of the product. My responsibilities spanned from early discovery and concepting to the final delivery and handoff. This included creating a standardized digital receipt format adaptable to multiple fiscal environments, designing the user flows and interface for the Merchant Dashboard and shaping the user experience for the fiskaly Wallet app.
